Before work begins
If you cancel before our review or processing work begins, you may request a refund of the service fee by contacting support with your application reference.
After review or submission
Once review work has begun or an application has been submitted to the relevant authority, service and government fees may be non-refundable because the requested service has already been performed or the government fee has been incurred.
Duplicate payments and technical errors
Verified duplicate charges or payments caused by a technical error will be refunded to the original payment method. Please contact us promptly with the relevant reference and receipt.
Government decisions
A denial, travel delay, or refusal of admission does not by itself qualify for a refund because those decisions are outside fastusaesta’s control.
How to request a refund
Email contact@fastusaesta.com with your application reference, payment date, and reason. Approved refunds are returned to the original payment method; bank processing times vary.